Terms of Service

Last updated: 10 August 2026

These terms govern your use of the Greens mobile app and delivery service ("Greens", "we", "us") in South Africa. By creating an account or placing an order you agree to these terms and to our Privacy Policy.

1. The service

Greens lets you order fresh fruit, vegetables and related groceries for delivery in the areas we serve (currently Pretoria and surrounds). Delivery areas, slots and product availability are shown in the app and may change.

2. Your account

• You must provide accurate details and keep them current. Sign-in uses a one-time SMS code to your verified cell number, or Apple/Google sign-in.
• You're responsible for activity on your account. Tell us immediately if you suspect unauthorised use.
• You must be 18 or older to place orders. Age-restricted items may require additional verification and won't be supplied to under-18s.

3. Orders, availability and substitutions

• An order is an offer to buy; we accept it when we confirm it in the app.
• Fresh produce availability changes daily. If an item is unavailable, we may offer a substitution, depending on your preference, you can approve replacements in the app while we shop, accept our suggested equivalent, or receive a refund to your Greens wallet for the missing item.
• Product images are illustrative; weights of loose produce are approximate and priced per the unit shown.

4. Prices and payment

• Prices, delivery fees and any minimum order values are shown in the app before you pay. Prices may change, but the price you see at checkout is what you pay for that order.
• Payments are processed securely by Yoco. We don't store your card details. Your Greens wallet can also be used to pay; wallet credit has no cash value and is not transferable, except where a cash refund is required by law.

5. Delivery

• Choose a delivery slot at checkout. We'll keep you updated by notification/SMS on the day.
• Please make sure someone can receive the order at the address provided. If delivery fails because we can't reach you or access the address, a redelivery fee may apply.
• Risk in the goods passes to you on delivery.

6. Returns, cancellations and refunds

We sell fresh food, so we do not accept returns for change of mind. We do take back anything that arrives damaged, spoiled, or otherwise not in a good consumable standard.

• What we take back. Any item that arrives damaged, spoiled, past its date, or not fit to eat. Tell us within 24 hours of delivery through Help & Support, with a photo where you can. There is nothing to send back to us: keep the item or dispose of it as you see fit.
• What we do not take back. Items you simply changed your mind about, and items that have been used or stored in a way that caused the problem. Fresh produce is perishable, so we cannot resell a returned item.
• How we put it right. We credit the amount to your Greens wallet. Wallet credit is applied automatically to your next order and does not expire. Where the law requires a refund to your original payment method, we will make one.
• Missing items. An item you were charged for but did not receive is credited to your wallet in full.
• Cancelling an order. You may cancel in the app before we start shopping for it, for a full refund. Cancelling after shopping has started may incur a reasonable penalty, which is shown in the app before you confirm.
• Nothing in these terms limits your rights under the Consumer Protection Act, 2008, including your right to a refund for goods that are unsafe or defective.

7. Acceptable use

Don't misuse the app: no unauthorised access, scraping, interference with the service, fraudulent orders, or abuse of promotions, referral or wallet credits. We may suspend or close accounts involved in misuse or fraud.

8. Our liability

We supply the service with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for that order. Nothing here excludes liability that cannot be excluded under South African law.

9. Changes and termination

We may update the app, these terms, our prices and delivery areas. Material changes to these terms will be posted here with a new date. You can stop using Greens and delete your account at any time in Account → Delete my account.

10. General

These terms are governed by the laws of the Republic of South Africa. If any part is found unenforceable, the rest remains in effect.

11. Contact

Questions about these terms: laybuyit@gmail.com, or Help & Support inside the app.