Privacy Policy
Last updated: 17 July 2026
Greens ("we", "us") delivers fresh fruit and vegetables in and around Pretoria, South Africa, through the Greens mobile app. This policy explains what personal information we collect, why, and the choices you have. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA).
1. Information we collect
- Account details — your name, email address, cell number (verified by SMS code) and date of birth. We ask for your date of birth so we can handle age-restricted items responsibly.
- Sign-in with Apple or Google — if you use these, the provider shares your name and email with us. We never see your Apple or Google password.
- Delivery details — the addresses you save, optional delivery notes, and map coordinates so drivers can find you.
- Orders and wallet — your order history, shopping lists, substitution preferences, and wallet balance/transactions (for example refunds credited to your wallet).
- Optional profile photo — only if you choose to add one.
- Device push token — so we can send order and delivery notifications you've opted into.
- Support messages — what you send us when you contact support in the app.
What we don't do: we don't sell your personal information, we don't use third-party advertising or tracking SDKs, and we never store your card details — payments are processed securely by Yoco, our payment provider.
2. How we use your information
- To create and secure your account (SMS one-time codes; no passwords).
- To take payment, shop, pack and deliver your orders, and to credit refunds to your wallet.
- To send order and delivery updates, and — only if you've opted in — promotions. You can switch either off in Account → Notifications.
- To respond to support requests and keep the service safe and reliable.
- To meet legal obligations, such as tax and accounting record-keeping.
3. Who sees your information
- Our shoppers and drivers see your name, cell number and delivery address only as needed to fulfil your order.
- Service providers that help us run Greens: Yoco (payments), our SMS provider (one-time codes and delivery updates), Apple/Google push notification services, and our cloud hosting and image storage providers. Each receives only what it needs.
- Authorities, if the law requires it.
4. How long we keep it
We keep your information while your account is active. Order and payment records are kept as long as tax and accounting laws require. If you delete your account, your personal information is removed or anonymised, except where we must keep it by law.
5. Your rights and choices
- Access & export — request a copy of your data in the app: Account → Request my data. We'll email it to you.
- Correction — edit your name in the app; change your cell number with SMS verification; contact us to correct anything else.
- Deletion — delete your account in the app: Account → Delete my account.
- Notifications — opt out of promotions any time in Account → Notifications.
- Under POPIA you may also object to processing or complain to the Information Regulator (South Africa) — inforegulator.org.za.
6. Security
Traffic between the app and our servers is encrypted (HTTPS). Sign-in uses one-time codes instead of stored passwords. Access to production systems is limited and controlled.
7. Children
Greens is not directed at children under 18. Placing orders requires an account, and we use your date of birth to keep age-restricted items out of underage baskets.
8. Changes to this policy
If we make material changes we'll update this page and note the new date at the top. Continued use of Greens after changes means you accept the updated policy.
9. Contact us
Questions or requests about your personal information: laybuyit@gmail.com, or Help & Support inside the app.